Have a Concern or Complaint?
Your Concerns
How to have your concerns addressed
At Assurant Canada1 we appreciate the opportunity to respond to our customers. Listening, understanding, and responding to our customer’s concerns helps us improve our products and services. Our goal is to provide timely, complete, and comprehensive responses. Working as a team, we handle our customers’ concerns with a consistent high standard of customer service, resolving most at the first point of contact.
If you have a concern, please contact a Customer Service Associate by mail, phone, or fax. Our Customer Service Associates are committed to reviewing your concern thoroughly and working with you toward a resolution.
Credit Related Insurance and Warranties
Claims and Customer Service Department
a: 1945 King Street East, Suite 100, Hamilton, Ontario L8K 1W2
p: 1-800-361-5344 (Eng) or 1-800-661-5800 (Fr)
f: 1-800-645-9405
Assurant Canada’s Full Complaint Handling Process
For a printable version of Assurant Canada’s Full Complaint Handling Process, please download the PDF.
1Assurant Services Canada Inc., American Bankers Life Assurance Company of Florida, and American Bankers Insurance Company of Florida, and their subsidiaries and affiliates, carry on business in Canada under the name of Assurant®.