New offering enhances Assurant Performance Institute, combining on-demand learning with benefits of Assurant’s industry-leading in-person training

NEW YORK, Feb. 13, 2020Assurant, Inc. (NYSE: AIZ), a global provider of lifestyle and housing solutions that support, protect and connect major consumer purchases like automobiles, launched Virtual Coach, a simulated, interactive classroom experience as part of the Assurant Virtual Learning Platform. The new programs are from the Assurant Performance Institute - the renowned in-person training for F&I employees. The Virtual Learning platform includes Assurant Virtual Coach – a video-based role-playing function allowing for individualized feedback and scoring.

“The Assurant Virtual Learning Platform and Virtual Coach represent a major step forward in the progression of our in-person training,” said Assurant’s senior vice president Global Transformation for Assurant Global Automotive, Martin Jenns. “The Virtual Coach is a continuation of our promise to dealers to provide them with customizable and innovative solutions that help them grow their business.”

The Assurant Learning Platform comprises multiple modules for fundamental skill development. The on-demand modules are designed to mirror Assurant’s FSM 101 in-person class held in Chicago.

The Assurant Virtual Coach simulates the interactive classroom experience where students role-play with the instructor. Through the Virtual Coach, students submit videos and receive direct feedback from the instructor that uses the same Performance Evaluation Form (PEF) methodology deployed in the live classroom programs.

“The Virtual Coach combines the best of our instructor-led programs by integrating the same guided discovery learning experience with the convenience of distance learning,” said Dave Worrall, senior director of global training and development at Assurant Global Automotive.

The Assurant Virtual Coach is slated for a Q2 2020 launch with two program options tailored to an Assurant client’s training needs. The basic level will include the FSM 101 virtual training modules, each three-to-five minutes in length, for on-demand learning. The upgraded service will include the basic offering plus access to the Virtual Coach, complete with a record function, four annual written/video feedback sessions from a certified F&I instructor, and participation access to quarterly live webinars led by certified instructors.

About Assurant Global Automotive 
Assurant, Inc. (NYSE: AIZ) is a leading global solutions provider in the automobile industry for manufacturers, large group and independent dealers, agents, third-party administrators, financial institutions, insurance providers, and vehicle technology companies. Assurant Global Automotive helps drivers protect their vehicles and avoid costly repair. With over 50 years of industry experience, Assurant is trusted by and works with nine of the top ten global automotive manufacturers serving over 48 million consumers in 17 countries. Providing innovative solutions like vehicle service contracts, performance management and training, participation options, ancillary products, guaranteed asset protection, and more, Assurant Global Automotive helps clients grow and thrive.

About Assurant
Assurant, Inc. (NYSE: AIZ) is a leading global provider of lifestyle and housing solutions that support, protect and connect major consumer purchases. Anticipating the evolving needs of consumers, Assurant partners with the world’s leading brands to develop innovative products and services and to deliver an enhanced customer experience. A Fortune 500 company with a presence in 21 countries, Assurant offers mobile device solutions; extended service contracts; vehicle protection services; pre-funded funeral insurance; renters insurance and lender-placed homeowners insurance. The Assurant Foundation strengthens communities by supporting charitable partners that help protect where people live and can thrive, connect with local resources, inspire inclusion and prepare leaders of the future.

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