Enables digitization of home appliance repair requests and log checks

TOKYO - April 22, 2019 – Assurant Japan Co., Ltd. (Head Office: Chiyoda Ward, Tokyo, President: Junichi Fujimoto) today announced that Assurant will enable the digitization of repair requests and log checks for au HOME "Trouble Support" home appliance extended protection service with the latest version of the au HOME app launched by KDDI Corporation (Head Office: Chiyoda Ward, Tokyo; President, Representative Director: Makoto Takahashi; hereinafter referred to as "KDDI"), based on its business partnership with KDDI.

Assurant has been providing the au HOME "Trouble Support" home appliance extended protection service that KDDI launched in December 2018.

au HOME "Trouble Support" offers a one-stop home appliance extended protection service covering 12 major home appliances such as cooking stoves and water heaters.

The latest version of the au HOME app integrates with a digital platform for claims management, provided by Assurant, to greatly improve user convenience. Assurant also offers a call center service for customers who require the support of an operator.  

Using the au HOME app, customers do not have to send documents by mail; all they have to do is upload all the necessary information and photos into the mobile app. In addition, users can check the repair status and the past repair logs on the mobile app at any time.

“We are delighted that our company’s extended protection program for home appliances was adopted for au HOME “Trouble Support”,” said Keith Meier, EVP and President, International at Assurant. “With this launch, Assurant is continuing to raise expectations and deliver a higher standard of customer service to meet the needs of consumers.”

Assurant has a repair network that covers products from over 400 product manufacturers enabling cover for many home appliances sold in Japan.


Note to Editors:
For more information, please visit https://www.au.com/auhome/service/trouble-support/#kaden-hoshou for KDDI au HOME “Trouble Support”.

About Assurant
Assurant, Inc. (NYSE: AIZ) is a global provider of risk management solutions, protecting where consumers live and the goods they buy. A Fortune 500 company, Assurant focuses on the housing and lifestyle markets, and is among the market leaders in mobile device protection and related services; extended service contracts; vehicle protection; pre-funded funeral insurance; renters insurance; lender-placed homeowners insurance; and mortgage valuation and field services. Assurant has a market presence in 21 countries, while its Assurant Foundation works to support and improve communities. Learn more at assurant.com or on Twitter @AssurantNews.

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Hoffman Japan
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